June 22, 2017
March 7, 2017
February 28, 2017
February 9, 2017
July 24, 2016
July 11, 2016
July 8, 2016
Recent Posts
I'm busy working on my blog posts. Watch this space!
Featured Posts
Why role-play?
July 11, 2016
Role-play has long been a much-used training method among organisations which want to ensure their colleagues are equipped to be effective in a range of situations.
Customer-facing staff, managers and communicators benefit from working through scenarios; all are empowered with the knowledge they can deal effectively with situations and challenges.
Over the last few years, it seems role-play has been incorporated more often in business training curricula, and for good reason. For example, sales teams that continually engage in role-playing are more likely to outperform their non-role-playing competitors.

Here are just a few of the benefits of using role-play as an integrated part of training:
Building confidence: When a team role-plays, a wide range of situations can be worked at. Role-playing provides a safe environment to encounter scenarios for the first time, which builds confidence in team members that can help them in their day-to-day roles. Using professional actors in the process makes the experience more realistic, relevant, and engaging for the participants.
Developing listening skills: Good role-playing requires good listening skills. In addition to understanding the words the other person is saying, it’s important to pay attention to body language and non-verbal clues. Working through scenarios with experienced coaches helps teams develop these skills instead of whilst they are trying to perform in the real world.
Creative problem-solving: No matter how outlandish a situation you create in a controlled environment, generally, something even more bizarre is bound to happen on the job. Role-playing gives a team the chance to build experience in handling difficult situations and in developing creative problem-solving skills, and actors with role-play expertise will ensure that usable solutions are developed.
Getting an authentic role-play experience from your team is difficult to do on your own. Bringing in consultants and professional actors makes sessions relevant, realistic, challenging and more engaging for the participants – and gives your team gets the training experience they deserve.
Drop us a line at The Group for ideas and information on how we can create a tailored role-play training experience for your organisation.



Follow Us
I'm busy working on my blog posts. Watch this space!