Just one customer interaction can make a big difference. Will you delight - or fright your customers with the way that you provide your service, answer their queries or tackle their concerns?
It's no news that customer service is a crucial part of retaining business and in an uncertain commercial world, everything that you can do to give your customer a positive experience is essential in lifting your organisation above the crowd.
And how about internal customers, too? How will they perceive the way that their colleagues have handled their needs? How will they feel about the organisation they are part of?
The Group helps to develop customer service awareness and best practice through our innovative role-play and training sessions. The big difference is that we tailor these to your needs and your situations: making the sessions really relevant. Combine this with interactivity and a genuinely enjoyable atmosphere and you get a session that makes a positive difference.